e-mail
lavergneod@gmail.com
Lavergne Meat & Deli
3971 Navan Rd. Navan Ontario K4B 1H9
Telephone - (613) 824-8175
ACCESSIBILTY POLICY
ACCESSIBILTY POLICY
SCOPE: All customer facing employees and customers
RATIONALE: To ensure compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) including Ontario Regulation 429/07: Accessibility Standards for Customer Service and 191/11: Integrated Accessibility Standards.
POLICY
Lavergne Meat & Deli understands the obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and is committed to ongoing compliance to ensure equal access to persons with disabilities.
PROCEDURES
Employees of Lavergne Meat & Deli actively engage in assisting customers with disabilities on an as needed basis. Assistance may consist of any or all of the following:
- Opening doors to allow entry to the business,
- Providing seating on the sales floor,
- Accompanying the individual to their vehicle,
- Carrying purchases to and loading into customers vehicle,
- Offering phone in order service with curbside delivery and payment.
People with disabilities may use their personal assistive devices when accessing Lavergne Meat & Deli.
Service animals are permitted in the part of the premises that is open to the public.
Communication
Employees will adjust communication as required for people with disabilities in order to provide service. This may include:
- Speaking clearly and at such speed and volume to allow the customer to hear,
- Providing a verbal description and/ or cues for customers with low vision.
Disruption of Service
In the event of a temporary disruption of goods, services or facilities, the public will be notified through the following channels:
- via a posting on our business website, as well as social media sites,
- phone message that callers hear upon calling the business,
- posted notice at the entrance to the premises.
The notice will include the reason(s) for the disruption and the expected duration.
Training
Lavergne Meat & Deli will provide accessible customer service training to all employees who interact directly with our customers. Staff will be trained on accessible customer service within 7 days of hire.
Employee training will include:
- Review of our accessibility policy and it’s application to their role,
- How to interact and communicate with people with various types of disabilities,
- How to assist customers with disabilities who use an assistive device or require the assistance of a service animal.
Staff will also be trained when changes are made to our accessible customer service policy.